Contact Us
Do you have questions about your AEP Energy Customer Account, your AEP Energy Rewards balance, or need more info about AEP Energy offerings? Call 1-866-258-3782 or send an email to care@aepenergy.com to reach an AEP Energy Customer Care Representative who can assist you.
Do you have questions regarding the AEP Energy Rewards Store? You can chat, call or email the dedicated Store team.
Monday - Friday: 9am - 9pm (EST), except holidays
Open the blue "Chat" window at the bottom of your browser to be connected with a representative for help with quick questions and order support
Monday - Friday: 9am - 9pm (EST), except holidays
Ideal for checkout help and product questions
We'll reply by the end of the next working day, often much sooner
Ideal for checking order status & product questions
| Frequently Asked Questions | |
| What is AEP Energy Reward Store? | Is everyone eligible for a rebate? |
| What is a C-wire? | How do I track my order? |
| When will I receive my order? | How do I create a return? |
